Refund and Return Policy

At ProtoBot Skill Leveler, we are dedicated to providing you with top-quality certification training that equips you with the skills and knowledge you need to succeed. Our motto, "Your Success Guaranteed," reflects our commitment to your learning journey. We understand that sometimes circumstances change, and you may need to consider a refund or return. Our refund and return policy is designed to ensure a hassle-free experience for our valued learners.

1. Satisfaction Guarantee:

We are confident that our training programs will meet your expectations and contribute to your success. If, however, you find that the training doesn't meet your needs within the first few weeks of enrolment, we offer a hassle-free 100% refund, no questions asked. Your satisfaction is our priority.

2. Refund Eligibility:

To be eligible for a refund, the following conditions must be met:

- The refund request is submitted within the first week of the course enrolment.

- The request is made by the individual who purchased the course.

- The learner has actively engaged with the course content, as evidenced by course completion progress and participation.

3. How to Request a Refund:

To request a refund, please follow these steps:

1. Contact our customer support team at customer-support@protobotskillleveler.com within the eligible timeframe.

2. Provide your full name, email address, and order details to facilitate the refund process.

3. You may be asked to provide feedback on your experience to help us improve our training.

4. Refund Process:

Once your refund request is received and approved, we will initiate the refund process. Refunds will be processed using the original payment method within a reasonable timeframe. Please note that the processing time may vary depending on your payment provider.

5. Returns and Course Access:

Since our training programs are delivered digitally, there is no need to return physical items. Upon requesting a refund and the refund being processed, access to the course content will be revoked. You are kindly requested to delete or discard any downloaded or printed materials related to the course.

6. Contact Us:

If you have any questions, concerns, or need assistance with the refund process, feel free to contact our customer support team at customer-support@protobotskillleveler.com. We are here to help you throughout your learning journey.

We are committed to ensuring that you have a positive and valuable learning experience at ProtoBot Skill Leveler. Our refund and return policy is designed to provide you with the confidence to invest in your education and career growth. Your success is our guarantee!

Please note that this policy is subject to change, and any modifications will be reflected on our official website.